• info@fastchip.nl

    Email Policy

    Email Policy

     

    We try to answer to all e-mails within 48 hours (except during holidays).

    However, if you haven't received an answer within this time, please check the following:

     

    • Is my question already answered in the product manual?
    • Is my question already answered in the Help?
    • Is my E-mail readable and understandable for us?
    • Has my e-mail all the relevant info & attachments required to answer the question? like Car Type, Calibration Type, Fault Code DFxxx, Windows version etc.

     

    There is no such thing as too much info.

     

     For customer support, please use our ticket system.